Frequently Asked Questions
Common questions about NetCrate deployment, activation, and operation.
Once activated, NetCrate deploys in under 5 minutes. Position Starlink dish with clear sky view, connect to NetCrate, power on, wait 2-3 minutes for connections to establish. WiFi networks are immediately available.
NetCrate ships pre-configured. Customer activates cellular SIM cards (T-Mobile, Verizon, AT&T) as tablet data plans and activates Starlink service on their own accounts. Detailed step-by-step activation guides are included. One-time process takes 30-60 minutes.
Cellular data plans: ~$20-40/month per carrier (T-Mobile, Verizon, AT&T). Starlink service: ~$120/month. Total monthly cost: ~$180-240. Services can be paused when not deployed to reduce costs.
For maximum redundancy, we recommend activating all three carriers. However, you can activate only the carriers needed for your deployment area. The system works with any combination of active carriers.
Starlink satellite is primary connection. If Starlink drops (obstruction, weather, power loss), system automatically fails over to cellular (T-Mobile, Verizon, or AT&T - whichever has strongest signal). When Starlink reconnects, system automatically switches back. Failover happens in seconds without manual intervention.
Internal 256Wh LiFePO4 battery provides approximately 1 hour runtime when powering the full system (WiFi routers, cellular modems, and Starlink). Battery is designed for backup power during AC outages - not as primary power source. For deployments, keep unit connected to AC power.
Yes. Option A ($3,500) is designed for customers who already have or want to source their own Starlink Gen 2 or Gen 3 Standard or Starlink Mini. Starlink adapter is included. Option B ($4,500) includes Starlink Gen 3 Standard dish.
Private network: For staff operations and command communications. Highest bandwidth priority, admin access, isolated from public network. Public network: For civilian access or shelter residents. Rate-limited to preserve bandwidth for staff operations, cannot access admin functions or private network.
NetCrate case is weather-resistant but not waterproof. Designed for sheltered deployment (under tent, in trailer, inside building). Do not expose to direct rain or submersion. Starlink dish is weatherproof and designed for outdoor use.
NetCrate includes 6 external antennas (cellular + WiFi) for maximum signal reception. Multi-carrier approach (T-Mobile, Verizon, AT&T) increases likelihood of usable signal. In areas with no cellular coverage, Starlink satellite provides primary connectivity.
Yes. NetCrate includes ethernet ports for wired device connections. Devices can connect via ethernet cable for wired access to the network.
Front panel LED indicators show real-time status: Power (blue = on), Private network (blue = active), Public network (blue = active), T-Mobile (blue = connected), Verizon (blue = connected), AT&T (blue = connected). No separate Starlink indicator - Starlink connection status managed internally.
Direct technical support from Nexaer team via phone (937-367-5884) or email (support@nexaer.tech). Support includes activation assistance, troubleshooting, and configuration guidance. Detailed activation guides and user manual included with every unit.
NetCrate includes 1-year warranty covering defects in materials and workmanship. In case of failure, contact Nexaer support for troubleshooting. If hardware replacement needed, customer ships unit back for repair or replacement. Expedited shipping available for urgent situations.
NetCrate is designed as self-contained system. Opening case or modifying internal components voids warranty. For feature requests or custom configurations, contact Nexaer to discuss options for future builds.
NetCrate is sold as one-time hardware purchase. No rental options currently available. Customer owns equipment and activates/pays for ongoing services (cellular, Starlink) separately.
NetCrate units are hand-built to order in Dayton, Ohio. Typical lead time is 2-3 weeks from order confirmation. Expedited builds available for urgent disaster response deployments - contact us to discuss timeline.
Yes. NetCrate accepts AC 100-240V input and works with standard generators. Built-in surge protection. DC 12V input also available for direct connection to battery banks or solar systems.
Still have questions?
Contact us for answers about NetCrate deployment, activation, or technical specifications.