NetCrate Support and Documentation
Support scope depends on whether the unit is self-managed, under evaluation, or part of an annual or lifecycle managed service package.
Self-managed support
Nexaer supports NetCrate hardware, configuration guidance, activation assistance, and troubleshooting. Customer-managed services such as Starlink subscriptions, SIM plans, carrier billing, and account-level carrier support remain the customer’s responsibility.
Managed service support
Managed options can include account handling, connectivity support, annual service, lifecycle service, annual checks, replacement planning, and support coordination through Nexaer depending on the final quote.
When requesting support
- Include your organization, contact name, and NetCrate serial number if available.
- Describe the power source, Starlink model, SIM/carrier status, LED status, and what device you are testing with.
- Attach photos of the case, status panel, Starlink placement, and any error messages when possible.
Need a configuration recommendation?
Tell Nexaer how your team plans to deploy NetCrate and we’ll recommend a self-managed, managed, or evaluation configuration.