Terms of Sale & Service

Who we are and when these terms apply

Nexaer LTD is based in Dayton, Ohio, United States. These terms cover direct purchases and services from Nexaer, including procurement, board repair, NetCrate, and engineering work. Contact trevor@nexaer.tech with an order or policy question.

An inquiry alone does not place an order, authorize paid work, or subscribe you to marketing. Before you commit, we provide the relevant quote, scope, charges, shipping terms, and applicable policies for your acceptance. Terms first posted after an order do not retroactively reduce the rights or coverage agreed for that order.

Mandatory legal rights apply first. A mutually accepted, transaction-specific agreement controls over these general policies where the two differ, subject to those rights. Government purchase orders and negotiated contracts are governed by their applicable accepted terms; these pages do not override mandatory public-sector requirements. Purchases completed on a marketplace remain governed by that transaction's listing and applicable marketplace terms.

Quotes, acceptance, and payment

Quotes identify the goods or service, condition where relevant, quantity, price, tax treatment, shipping, timing, and any deposit or payment milestones. Quote validity is stated in the quote. Availability must be confirmed; a catalog entry or automatic inquiry acknowledgment is not an acceptance of an order.

For standard direct procurement, an order becomes final after you accept the quote, make the required payment, and Nexaer confirms acceptance. A separately accepted account or government purchasing agreement may set different payment and acceptance steps. We communicate any price or availability correction before acceptance; we do not charge a changed price without approval.

Direct payments may be collected through a Nexaer-issued Square invoice or payment link. Use the payment instructions on your confirmed order. Never send card numbers or security codes in a website form or email. Deposits, balances, taxes, shipping, and any approved extra charges are disclosed before payment. Sending an inquiry does not charge a card.

Procurement and special-order goods

Accepted procurement orders are final for change-of-mind purposes. We do not offer voluntary cancellation or return rights after the acceptance steps above. This condition must also appear in your procurement quote before payment. There is no general 14-day cancellation window and no automatic percentage cancellation fee.

We remain responsible for supplying the agreed item and condition. We will seek approval before supplying a materially different substitute. If we cannot fulfill the order, or cancellation/refund rights arise under applicable law, the final-order condition does not remove those rights. See Returns & Refunds and Shipping & Delivery.

Please identify exact specifications, acceptable equivalents, delivery requirements, and intended application. A procurement price can include sourcing, verification, coordination, and margin; it is not a representation of the manufacturer's original price or our acquisition cost. A paid research-only assignment requires separate agreement on its scope, fee, and deliverable before work starts.

Repair and equipment responsibilities

Mail-in repairs are subject to the Repair Service Terms, including the $65 diagnostic fee, shipping allocation, approval process, and 90-day limited repair warranty. A listed repair service is not the sale of a replacement board and does not guarantee that every board can be repaired.

You must own the equipment or have authority to submit it. Explain prior damage, repair attempts, modifications, and known hazards. Arrange appropriate removal, reinstallation, and machine-level testing. Board-level work does not by itself verify the safety or operation of the complete machine. These responsibilities do not excuse defective work by Nexaer.

Engineering, prototypes, and intellectual property

Engineering work starts under an accepted project agreement defining scope, deliverables, milestones, payments, test/acceptance criteria, and change approval. Added features, revisions, certification work, production quantities, and support are included only when stated. We agree the price and schedule effect of changes before performing additional paid work.

Ownership and licensing of custom deliverables, source code, schematics, design files, and manufacturing documents are defined in the signed project agreement, including any payment conditions. Nexaer retains its pre-existing tools, designs, libraries, and reusable technology; any license needed to use a delivered system must be addressed in that agreement. Customer-supplied intellectual property remains the customer's. No broad transfer of ownership occurs merely by submitting an idea.

Please arrange any required nondisclosure agreement before sending sensitive project files. We use submitted information to evaluate and carry out your request as described in our Privacy Policy. Certification, regulatory approval, production readiness, and suitability for a safety-critical application are not implied by delivery of a prototype; any such work needs an explicit agreed scope.

NetCrate and third-party connectivity

New NetCrate sales carry the one-year limited hardware warranty. Optional longer coverage, managed connectivity, scheduled battery replacements, and loaner access are defined in a purchased service agreement. Existing customers retain their original agreed coverage.

Carrier coverage, subscription status, satellite visibility, network capacity, power, placement, and third-party outages affect connectivity. Nexaer does not promise uninterrupted access, coverage at every location, a specific speed, or emergency-call capability unless expressly stated in an applicable agreement. Operators should plan communications redundancy appropriate to their use.

Problems, responsibility, and disputes

Contact us with your order number and a description of the problem so we can investigate and propose a remedy. The warranty and returns policies explain the ordinary process. Contacting us is encouraged but does not waive or replace a legal remedy or applicable payment dispute right.

We do not guarantee savings, uptime, lost-production recovery, or business outcomes beyond an expressly accepted commitment. Any additional allocation of commercial risks or limitation of damages must be expressly stated in the applicable agreement and permitted by law. Nothing here excludes responsibility that cannot lawfully be excluded or removes nonwaivable consumer rights.

Ohio law governs to the extent permitted by applicable law, without displacing mandatory protections that apply to a customer elsewhere. These website terms do not impose mandatory arbitration or a class-action waiver. If one provision cannot be enforced, the remaining provisions continue to apply to the extent lawful.