NetCrate Service Agreements
Optional managed connectivity and longer hardware support, with the scope confirmed in your signed agreement.
Separate from the standard hardware warranty
New NetCrate purchases include a one-year limited hardware warranty. Annual, five-year, and ten-year managed service options are separately purchased arrangements. A longer managed term does not change the standard warranty into a five- or ten-year manufacturer's warranty; extended hardware support is supplied through the applicable service agreement.
Before purchase, your agreement identifies the covered unit and configuration, service start and end dates, price and payment schedule, connectivity plans, hardware-service scope, exclusions, shipping responsibilities, support process, cancellation/refund conditions, and any renewal terms. There is no automatic renewal or recurring charge authorized merely by visiting this page or requesting a quote.
Managed package benefits
| Term | Hardware and service | Scheduled benefits |
|---|---|---|
| Annual | First-year managed connectivity and account support for the selected configuration; standard one-year hardware warranty. | Loaner access during covered service, subject to availability. Later-year replacements require a longer agreement. |
| Five years | Managed connectivity and extended hardware service through the agreed five-year term. | One battery replacement, planned during years 3–4; one modem upgrade opportunity; annual remote health check and firmware review; loaner access subject to availability. |
| Ten years | Managed connectivity and extended hardware service through the agreed ten-year term. | Two battery replacements on the agreement's schedule; two modem upgrade opportunities; annual remote health checks; loaner access subject to availability. |
An upgrade opportunity is reviewed for compatibility, availability, and the scope stated in the agreement; it is not a promise of every future modem model or unlimited upgrades. The agreement specifies how replacements and upgrades are scheduled and delivered, including shipping. Previously accepted plans remain governed by their existing benefits.
Connectivity and account administration
The selected managed package states the carrier lines and Starlink service included, data allowances, service restrictions, account responsibilities, activation steps, and how plan changes are approved. Hardware-only purchases leave subscriptions, carrier billing, and account-level support with the customer unless separately agreed.
Coverage, satellite visibility, network congestion, carrier changes, power, and site conditions can affect availability. No plan promises uninterrupted connectivity, universal coverage, emergency-call service, or a specific speed without an explicit supported commitment. Material changes to a purchased service are handled under the agreement and applicable law, not by an undisclosed website edit.
Loaner arrangements
Loaners are subject to availability and are provided only for eligible service under the purchased agreement. Before dispatch, we confirm suitability, shipping arrangements, permitted use, accessories, and return timing. Loaners remain Nexaer's property and must be returned under those agreed arrangements. Any loss, damage, deposit, or late-return charges must be disclosed and accepted; this page does not impose an automatic charge.
Request service or a managed quote
Send your serial number, order reference, symptoms, and deployment needs to trevor@nexaer.tech. We confirm the applicable coverage and next steps. For a new package, request a NetCrate quote. Trials and evaluations require their own signed evaluation agreement.