Limited Warranties & Support
One year of NetCrate hardware coverage and 90 days of repair-workmanship coverage for new orders under these terms.
Your order determines your coverage
Nexaer LTD provides the limited warranties below for new orders expressly made under these terms. Your dated invoice or order confirmation identifies the covered product or service. Existing warranties, quotes already accepted, and purchased service agreements retain their agreed coverage; this update does not shorten a previously promised warranty.
Contact trevor@nexaer.tech for warranty assistance or a written copy of your coverage. Include your order number, delivery date, serial or board number, symptoms, and photographs where useful. We provide the return address and instructions after intake review. Please do not send equipment to an unconfirmed address.
NetCrate: one-year limited hardware warranty
New NetCrate units sold under these terms are covered for defects in materials and workmanship in the Nexaer-supplied hardware assembly for one year from delivery. This includes defects in the supplied battery during that year; normal battery capacity decline through ordinary use is not itself a manufacturing defect. Customer-supplied hardware and separately subscribed connectivity are not part of this hardware warranty.
For a confirmed covered defect, Nexaer will repair the affected hardware or provide an equivalent replacement without charging for covered parts, labor, or standard shipping both ways. If we cannot provide a remedy within a reasonable time, we will provide the appropriate refund or other remedy required by the applicable agreement and law. Service timing is communicated when the claim is reviewed.
Coverage excludes damage caused by misuse, liquid intrusion outside the stated product rating, accidents, unsuitable power, or modifications that caused the claimed failure. An unrelated modification or use of third-party service does not automatically void the warranty. Normal wear, optional upgrades, lost equipment, carrier outages, subscription fees, and changes to third-party networks are not manufacturing defects.
The standard one-year warranty does not include scheduled battery replacements in later years or a guaranteed loaner. Extended hardware service, battery schedules, and loaner access are benefits of the applicable purchased service agreement.
Board repairs: 90-day limited warranty
Our completed repair is covered for 90 days from delivery back to the customer against defective workmanship and recurrence of the same repaired fault. This is coverage of the repair, not a blanket warranty on every component or on the complete machine. Initial diagnostic-only work does not create a promise that the board will function.
For a confirmed covered failure, Nexaer pays standard shipping both ways and performs a corrective repair without a new diagnostic, labor, or parts fee. If we cannot correct the covered fault through the warranty process, we refund the original repair-service charge, including its diagnostic component, without a diagnostic deduction. Applicable tax adjustments are included; optional upgrades or unrelated separately authorized work are treated according to their own scope.
New damage, unrelated failures, external machine faults, incorrect installation, or a later modification that caused the failure are outside this limited repair warranty. We explain a denied claim and obtain separate approval before performing chargeable diagnostics or unrelated repairs. The customer is not automatically charged $65 for making a warranty claim.
Sourced parts, loaners, and support
Procured goods have the condition and warranty expressly stated in the accepted quote, plus applicable legal rights. We do not advertise manufacturer authorization or a transferable manufacturer warranty unless confirmed. New-old-stock, used, and refurbished conditions must be identified accurately. Problems with an item Nexaer supplied can be reported directly to us.
Loaners are subject to availability under the purchased service agreement. Availability is confirmed when support is requested; no same-day dispatch, equivalent throughput, or uninterrupted operation is implied. Shipping, care, and return arrangements are documented before a loaner is dispatched.
For ordinary technical help, use Support. Priority support applies only when included in an agreement. No 24/7 response or guaranteed resolution time is implied without a specific service commitment.
Rights that remain in effect
These are limited warranties. They do not disclaim implied warranties or restrict rights that cannot legally be restricted. You may have additional rights depending on your location and transaction. Nothing here makes unrelated third-party service or the use of non-Nexaer parts an automatic basis for denying coverage.