Clear terms.
Before the work starts.
Find the information that applies to your order, your equipment, and your data.
Terms of Sale & Service
How quotes become orders, what each party agrees to, and which terms apply to your work.
Read policyShipping & Delivery
Dispatch timing, shipping responsibilities, repair returns, and what to do when a shipment has a problem.
Read policyReturns & Refunds
Final procurement orders, diagnostic deductions, warranty remedies, and how to request assistance.
Read policyRepair Service Terms
$65 diagnostics. Approval before additional work. A 90-day limited warranty on completed repairs.
Read policyLimited Warranties & Support
One year of NetCrate hardware coverage and 90 days of repair-workmanship coverage for new orders under these terms.
Read policyNetCrate Service Agreements
Optional managed connectivity and longer hardware support, with the scope confirmed in your signed agreement.
Read policyPrivacy Policy
What Nexaer collects, why we use it, who helps us process it, and how to make a privacy request.
Read policyHave an existing order?
Your accepted quote, invoice, or agreement identifies your coverage. Updated policies do not reduce previously agreed rights.