Privacy Policy
What Nexaer collects, why we use it, who helps us process it, and how to make a privacy request.
Scope and contact
This policy describes information handled by Nexaer LTD through nexaer.tech and related sales, service, and support communications. Nexaer is based in Dayton, Ohio, United States. Email trevor@nexaer.tech for privacy questions, access/correction/deletion requests, or to stop marketing messages.
This website policy does not describe all customer network traffic or remote monitoring for a deployed NetCrate. Any managed deployment involving additional monitoring or access requires a service-specific description and appropriate authorization before that activity begins.
Information we receive
- Inquiries and service details: name, email, phone when supplied, organization, part and equipment identifiers, symptoms, specifications, shipping details, budget/timing, project descriptions, and correspondence or photos you choose to send.
- Orders and support: quotes, approvals, invoices, shipping/tracking records, diagnostic findings, repair documentation, warranty history, and payment status or references.
- Website operation: IP addresses, request/browser information, timestamps, form-security information, and server/security logs. Some forms record an IP address and browser user-agent; others record a smaller set of fields.
- Newsletter: email address, signup time, and signup IP when you subscribe.
Please do not send payment-card numbers, passwords, sensitive personal records, or confidential project material that is not needed for your request through general forms or email. Arrange a suitable exchange method and any required confidentiality agreement first.
How we use information
We use information to respond to requests, confirm requirements, prepare quotes, process authorized orders, source and ship equipment, diagnose and repair boards, provide support, maintain business records, prevent misuse, and meet legal obligations. We may contact you about the request or order you initiated.
Marketing subscription is separate from a service inquiry. We use newsletter signups to send Nexaer updates, and you may unsubscribe using a message's instructions or by emailing us. Unsubscribing from marketing does not stop necessary order, payment, warranty, or security communications.
Providers and other disclosures
Hostinger hosts our website and business email. Inquiry emails, stored form records, and hosting logs may be processed through its services. Square processes direct payments when you use a Nexaer Square invoice or payment link. We receive transaction and customer information needed to administer the order; do not submit full card details to our inquiry forms. Payment information entered in Square's payment interface is handled by Square under its applicable notices.
We share information needed for fulfillment with suppliers, shipping carriers, and service providers, and where appropriate with professional advisers. For example, a carrier needs delivery/contact information and a supplier may need an equipment specification. We may disclose records to meet legal obligations, respond to valid legal process, or protect lawful rights. A business transfer may require disclosure subject to applicable protections and notices.
We do not sell personal information or share it for cross-context behavioral advertising. We have not installed Google Analytics, a Meta Pixel, or other advertising analytics on this website. Following an external marketplace or social link takes you to a separate service with its own practices.
Provider information: Hostinger privacy policy; Square buyer privacy information.
Retention and security
Our retention policy for unsuccessful inquiries is 24 months after the last substantive contact. We review email and stored inquiry records for deletion under that policy. Records that become orders, repair jobs, warranties, contracts, or disputes are retained separately for the relevant business relationship and applicable accounting, tax, legal, or claim requirements. Marketing records are retained while subscribed, with minimal suppression information as needed to honor opt-outs.
Hosting logs, provider records, and backups may follow separate operational retention schedules. Records needed for a legal hold are retained for that purpose. Deletion from active records may not immediately remove copies from rolling backups; applicable provider processes and legal requirements govern those copies.
We use access controls and appropriate technical and organizational precautions for our operations. No internet transmission or storage system can be guaranteed completely secure. We do not promise that every inquiry exists in both email and a local archive; processing and storage depend on the workflow used.
Your requests and choices
You may ask what information we hold about you, request correction or deletion, or withdraw a marketing subscription by emailing trevor@nexaer.tech. We may need reasonable identity verification before disclosing or changing records. We respond within applicable legal timeframes and explain any lawful reason records cannot be deleted, such as an unresolved order, warranty obligation, or required recordkeeping.
Additional rights may apply based on location and the laws applicable to Nexaer and the transaction. This policy does not limit those rights or require you to waive them. Our services are intended for adults and business representatives; we do not knowingly collect personal information from children under 13. Contact us if you believe such information was submitted.
Information may be handled in the United States and in locations used by our providers. We will update this notice when our practices change and provide additional notices or obtain consent where required. The revision date identifies the current notice; a website revision does not authorize incompatible new uses of previously collected information without the steps required by law.